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Policies

Online Orders

Ordering online through Copper Hoods is quick and easy. All of the personal financial information provided to Copper Hoods is protected in a secure environment for your safety. Copper Hoods accepts the following forms of credit card payment: Master Card, Visa, Discover and American Express. Purchases made with credit card will be processed immediately. We are happy to accept Money Orders, Cashier's Checks, and Personal Checks, however all hard copy forms of payment must clear our bank before we process the order for shipping. These hard copy forms of payment can slightly delay the processing, and in turn, the shipping times.

Availability

Our pricing reflects great value because we strive to maintain a high level of inventory for all of our merchandise available at our on line store. Occasionally demand does surpass our supplies as we replenish our stock. This can cause a slight delay in the shipping of your merchandise. If you have a critical time frame in which you are working please contact us to verify the item is in stock.

Order Shipping and Claims

Shipping

Copper Hoods inspects all outbound shipments before they leave our facilities. Copper Hoods uses DHL or Best Way as its shipper and damage can occur during transit. Damage can occur in two primary fashions: concealed damage, and noticeable damage. A claim can not be filed for either type of claim unless all of the original packaging is available for inspection without any alterations. All shipping claims must be made within 48 hours of receipt.

Most importantly, ALL ITEMS must have a return authorization number and form from Copper Hoods when returning an already accepted package due to a shipping claim.

Claims

All claims will be denied if the above criteria are not met. Copper Hoods reserves the right to take up to five business days to resolve its shipping matters with DHL or the Best Way shipper. We are confident that when the above criteria are met that all freight claims are resolved quickly and easily. In the event that Copper Hoods ships an incorrect item we will replace the item at no cost to the customer, however, we must be contacted and we must verify that the item is indeed incorrect.

Most importantly, ALL ITEMS must have a return authorization number and form from Copper Hoods when returning an item which has been shipped incorrectly.