Copper Hoods inspects all outbound shipments before they leave our facilities. Copper Hoods uses DHL or Best Way as its shipper and damage can occur during transit. Damage can occur in two primary fashions: concealed damage, and noticeable damage. A claim can not be filed for either type of claim unless all of the original packaging is available for inspection without any alterations. All shipping claims must be made within 48 hours of receipt.
Most importantly, ALL ITEMS must have a return authorization number and form from Copper Hoods when returning an already accepted package due to a shipping claim.