What is the ordering process?
After you purchase a hood through the website or over the phone, we will begin designing the hood. Once the design is approved, we place the order with our manufacturer.
What information should I have before calling?
The width of your stovetop and the height of your kitchen. The numbers don't have to be too exact. Most of our hoods have a tolerance between 1/4"-1/2"
How long will it take before I receive my order?
Lead time is typically 7 weeks for hoods and 4 weeks for sinks. Some select models are prebuilt and ready-to-ship. Please call 866-672-3401 for expedited shipping needs.
Is shipping included in the price?
Yes, shipping is free to the lower 48 states. For shipping to Alaska and Hawaii please add $575
Do you ship to Canada?
Yes, we ship to Canada. Only addresses in the U.S. qualify for free shipping. An additional flat-rate shipping fee will be added on during checkout for Canadian addresses.
How do I make a change after I've placed my order?
Please email your request to email@example.com and we will do our best to honor your request.
How do I cancel my order?
All cancellations need to be made over the phone. Please call (866) 672-3401.
Are your hoods made of pure copper?
We use only pure copper sheets to fabricate our hoods & sinks. We keep the art of coppersmithing simple and true.
What gauge copper are your sinks & hoods?
We use 14 gauge copper for all of our kitchen sinks and 16 gauge copper for our hoods and bar sinks. Not that the lower the gauge, the thicker the sheet of copper. Stainless steel sinks typically come in 18-20 gauge.
How do I care for my hood and sink?
Your hood or sink comes with a protective clear coat and does not require any heavy maintenance. Simple dusting or cleaning with warm water and a soft rag is all that is necessary. Do not place anything hot on your copper sink! It may damage the protective clear coat.
Will my hood or sink change color over time?
No, our copper products will not oxidize. All our copper products have a clear coat baked onto the hood or sink to preserve the color.
What vent system will my copper hood use?
We offer Universal Metal Industry vent systems for purchase with your hood (in-hood, in-attic, and no-motor options). We can also build a hood around any specified ventilation system. We custom fit our hoods to prevent any gaps between the hood and the vent. Just call us with the dimensions and we'll get started.
What does motor fan in hood + liner mean?
The motor fan sits inside your copper hood and the liner insert sits flush or recessed in the bottom of the hood.
What does motor in attic + liner mean?
This system requires an accessible attic space. The blower is mounted in an attic and wired to the liner. This option is quieter as the blower is further away from your ear than the in-hood blower. The insert also sits flush with the hood.
What does no motor + liner mean?
This system is used with a separate external blower system outside your building. This is the quietest option of any vent system since the blower is entirely outside of the building.
What are the duct size requirements?
In Hood Systems:
- 290 CFM - 6" Round Duct
- 390 CFM - 7" Round Duct
- 390 CFM - 3.25" x 10" Rectangular Duct
- 600 CFM - 8" Round Duct
- 1200 CFM - 10" Round Duct
In Attic Systems:
- 392 CFM - 6" Round Duct
- 836 CFM - 8" Round Duct
- 1266 CFM - 10" Round Duct
Can you make custom products and designs?
Give us a call at 866-672-3401, and we'll see if it's doable. We've done custom work for company logos and family crests before, and we can accommodate most special requests.
What are straps?
Straps are typically 1" wide and lay flat along the body of your hood. They can be matched to the color of your copper hood, or they can be a shade darker for more contrast.
What are rivets?
Our rivets are 0.5" in diameter and are typically added to the straps for a more "old world" aesthetic. We also offer 2" diameter rivets that many customers have added to the aprons of their copper hoods.
What are standing seams?
Standing seams are very thin strips of copper that are spot welded to your hood vertically.
Are the dimensions listed for sinks measuring from the outside or inside?
All of our dimensions are taken from outside edge to outside edge. Our copper kitchen sinks 33" and above are made with 2" rims. Sinks less than 33" have 1" rims. If the sink is a double bowl then the middle divider is 1". All of our prep, bar, trough, and bath sink have 1" rims.
What color faucet should I purchase with my sink?
We recommend using oil-rubbed bronze faucets with our medium and dark finishes.