Return Policy

At Copperhoods we want to ensure you are satisfied with your order and the ordering process. We understand that not every purchase works out just as anticipated. There could be a multitude of reasons for returning product. If you would like to return your goods for any reason other than damage, your return will be subject to a 20% restocking fee and you will be required to pay for the return freight. That being said, please know that our return rate is less than one half of one percent! Please do not throw away any packing material until you know the product is in good condition. If you see that the package is damaged, please make notes upon signing for the goods and take a picture of the damaged packaging if possible. Thank you for shopping with us. We look forward to working with you!

Merchandise Returns and Exchanges

Returns

All items that are ordered from Copper Hoods can be returned within our guidelines and time frame. We understand that sometimes a purchase doesn't turn out the way it was planned. Many unforeseen circumstances can lead for the need to return an item. We ask that you carefully check all of the dimensions and specifications before ordering and if you have any questions please do not hesitate to contact us. This is why we allow all items to be returned within 30 days of receipt; however, we will asses a 20% restocking fee, and the customer is responsible for the costs of the return freight, and shipping costs from our facility to the delivered address are not refundable.

Most importantly, ALL ITEMS must have a return authorization number and form from Copper Hoods when returning an item.

Exchanges

Copper Hoods will process an exchange. We will asses a 20% restocking fee for all exchanges, and the customer is responsible for the costs of the return freight, and shipping costs from our facility to the delivered address are not refundable. The value of the original purchase will be applied to the new purchase. In the event that the balance is more then the original purchase amount then another charge will be processed to cover the difference. In the event that the balance is less then the original purchase amount the difference will be credited.

Most importantly, ALL ITEMS must have a return authorization number and form from Copper Hoods when exchanging an item.

Defective Merchandise

Copperhoods goes to great lengths to assure the highest level of quality control. In the event that a sink is defective we will replace it at no cost to the customer, however, we will not cover additional costs such as labor to install or uninstall products. We will not honor an exchange or refund for a defective product if the product has been misused, neglected or harmed in any manner outside of our care instructions. Please see the care instructions for these terms.

Most importantly, ALL ITEMS must have a return authorization number and form from Copper Hoods when returning a defective item.