Copper Hoods staff was in contact with me often throughout the entire process, keeping me updated on what the final design would look like, where we were in the shipping process, and the delivery timeframe, which went off perfectly. They took great care to package it well to make sure it was delivered without any damage. Now that it’s installed, it’s a gorgeous focus piece in my newly remodeled kitchen. The craftsmen paid close attention to every little detail, and it looks flawless. The insert fan is all business, and it easily clears out the lingering smells from strong smelling foods. The contractor I hired to install the hood was very impressed with the quality and plans to recommend Copper Hoods to his future clients who are looking for custom vent hoods. Working with Copper Hoods was by far my favorite and easiest part of my kitchen remodel.